Terms and Conditions

When you place an order with us we do business together under the following terms:
 
Prices

We offer goods for sale through, our website www.mrplumberman.net. Our prices vary from time to time and printed material such as advertisements will always show the dates when the prices are valid. During the valid period of an advertisment we may offer things at a lower price. This could be a special offer or just an everyday price cut. Our website will always show one price, the lowest price we have, and if you order we undertake to process your order at the lower price. We will always use the lowest price we are quoting at the time that your order is processed and this will never exceed the valid prices on our website.

VAT

The prices we quote always include VAT at the applicable rate.

Payment

All of our goods are offered to you on a payment with order basis. Your payment is due to us when we dispatch your goods and is accepted by most credit cards, debit cards or by cheque. We will only accept your order if it is accompanied by payment in full. We provide credit accounts to a limited number of previously approved trade buyers under separate Terms of Business.

Should orders be placed with mrplumberman via prior credit agreement, mrplumberman will obtain details of a credit/debit card at the time of order and place an initial order through Paypal Banking system.  Should the debt not be paid within the agreed time, mrplumberman reserves the right to take such funds in accordance with the outstanding amount from the customers debit/credit card without further notice.

Upon placing an order, via the webiste, telephone, e-mail or in person you are automatically agreeing to the terms and conditions listed here within.

Our payment system is supplied by Paypal. The online banking system.

Dispatch

We will normally dispatch your goods on the same working day, provided that your order is received by us before 12pm. Orders received later than this will be dispatched the next working day. The goods become your property as soon as they are dispatched to you. Some goods are non stock items and will normally be dispatched within 3 working days. These items are normally listed as so, on their relevant site page.

Delivery

Free delivery means we will deliver your order to any UK mainland address via a 48hour service. Our standard delivery uses a national carrier and in most cases you will receive your goods within 72hours. If you live off the beaten track or the carrier finds your address more difficult to find your delivery may take a little longer. With some of the more remote areas such as the Highlands of Scotland delivery can take several days. If a quicker delivery is important you may select one of our premium delivery options. Availability of these depends on where you are and in some cases the time of day. This will be confirmed with you at the time you place your order. We also reserve the right to use a different carrier should the need arise. We may also use the Royal Mail  postal service if it is deemed to be a better option for a particular item or for promotional items that may have been offered, e.g. on a postage free scheme or similar.
 
Receiving Orders

Unless we have your written authorisation, we will always require an authorised signature when delivering goods to you.
 
Availability

We aim to keep sufficient stock so that we never run out. However on occasions of unexpectedly high demand we may unfortunately run out. If this happens we may delay dispatch of your order for a couple of days while new stock is obtained. If you have opted for a premium delivery option, or we are expecting a longer delay we will use the information you have provided with your order to keep you informed of progress. You may contact us at any time to check on the progress of your order.
 
Cancellation

If you wish to cancel your order you may do so at any time until we dispatch it. Your order will be packed and dispatched in a very short period. If you wish to cancel the order you should do so by telephone and we will confirm that it has been possible.
 
Refund

Once your order has been dispatched you may return the goods for a full refund, provided the goods are in the original packaging and condition and you do so within 7 days of the purchase. In this situation it is your responsibility to return the goods to us. We can assist you in arranging the return of goods if you wish.
 
12 Month Guarantee

If any of the goods we supply fails to perform satisfactorily due to faulty materials or workmanship you may return them to us for a refund at any time in the first 12 months. All we ask is that you provide an explanation of the problem and details of the purchase. Some of the goods we sell carry longer manufacturers warranties, our guarantee is intended to give you additional piece of mind and not as a substitute for the manufacturers warranty.
 
Our Mistakes

We are constantly updating our products prices and offers. We are confident of our technology and staff but acknowledge that human error is always possible. If goods are offered for sale incorrectly we will always try to honour our offer. There may be rare circumstances where it is not possible for us to do so. In such cases we will contact you and explain the situation, if we are unable to resolve the matter fairly with you we reserve the right to refuse your order and refund any payment you may have made.
 
Liability

Nothing in these Terms of Business is intended to affect your statutory rights. If there is a problem you may receive a refund or replacement under the terms of our Guarantee. Our liability to you will always be limited to a full refund of the goods purchased. We will not compensate for delivery delays or failures unless you have requested a premium delivery option. In these circumstances our liability to you will be limited to a refund of the delivery charges you have paid. Our liability to you specifically excludes compensation for indirect or consequential loss or damage however it arises and except as described above will always be limited to a refund of your payment.